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If necessary this can be done in the Users category. Note: You need to be a “Primary” user to make changes in your account profile. When setting up a new Xfinity ID have your cell phone handy and be prepared to establish your secondary Email address preferably at There are many variables in play but it will help if the problem lies with the account structure or password. Note: This procedure may not recover all missing Comcast Email accounts. Follow the procedure to establish your recovery information. Below the blue “Sign In” button, click on Don’t have an Xfinity ID? “Create one”. On the main Comcast page, click “Sign In” but DON’T actually sign in. If any information is missing then go back to the main Comcast page and sign out. If you see those 3 items your recovery system is set up properly. Again on the left side, near the top, click Contact Information and you should see your Account/Mobile phone numbers and Personal email address which is your secondary or recovery Email address. You should see your Email address, your secondary Email address and your cell phone number. On the left side scroll down to and click Xfinity ID, Passwords and Pins. To check your account’s status, concerning recovery, sign in to your Comcast Email account then click Settings at the top of the window. Setting up a Comcast Email Account Recovery with a Xfinity ID No definitive answer or prevention of account loss is guaranteed but doing the things outlined might help in account recovery. It will provide a way to restore your account in the event the problem is associated with a corrupt User account or something else in the Comcast system that can be corrected. Below are 2 steps to seriously consider if your account is still working. Apparently this has happened with no notice from Comcast or wrong doing by the user. Some residents have reported the loss of their Comcast Email accounts when trying to sign in. The $0.00 under “Bill Pay” is accurate but it doesn’t offset the fact that you now have practically no way to make changes to your account. For example, Settings has disappeared from the menu as it’s considered an “Xfinity Service.” As you know when we transitioned from Comcast to Verizon we were told that we could keep our Comcast email account. You can make a payment to bring your account up to date.” The account still works fine but you can’t make changes to it other than “User” changes.
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Under “Bill Pay” you may see the message “Your Xfinity services are currently disconnected. Technology Tips – Published October 2020 in the Guide and DigestĬomcast has made changes on the signed-in page for your Comcast Email account.